Frequently Asked Questions
Everything you need to know about your KATSEYE experience.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. International shipping times vary by location but generally arrive within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
KATSEYE accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
All KATSEYE products come with a one-year limited warranty against manufacturing defects. If you experience any issues with quality, we will provide a replacement or full refund.
How can I contact customer support?
Our dedicated support team is available 24/7 via the 'Contact Us' form on our website or by emailing support@katseye.com.