Returns & Exchanges
At KATSEYE, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unused condition. Our streamlined process ensures that if your order doesn't meet your expectations, you can easily exchange it or receive a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Return Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Ship the Items
Drop off your package at any authorized carrier location, ensuring all original tags and packaging are included to avoid processing delays.
Receive Refund or Exchange
After our warehouse inspects the returned goods, your refund will be issued to the original payment method or your exchange will be shipped within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing